Privacy Policy

Introduction

Floors By Nature (WA) Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information We Collect

We may collect personal information including your name, phone number, email address, residential address, project details, and website usage data.

How We Collect Information

We collect information when you complete forms, book consultations, contact us, or interact with our website through cookies and tracking technologies.

Purpose of Collection

We use your information to respond to enquiries, provide consultations, prepare quotes and ClearPlan™ Flooring Packages, manage projects, and improve our services.

Marketing & Communication

We may contact you via phone, SMS, or email. We may also use your information for remarketing via Google Ads and Meta (Facebook).

Disclosure of Information

We do not sell your personal information. We may share it with trusted providers such as CRM systems (e.g. Brevo), accounting software (e.g. Xero), and advertising platforms.

Overseas Disclosure

Some third-party providers may store or process your data overseas. By using our services, you consent to this transfer.

Cookies & Tracking

Our website uses cookies and tools such as Google Analytics, Google Tag Manager, and advertising pixels.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

Access & Correction

You may request access to or correction of your personal information by contacting us.

Anonymity

Where practical, you may interact with us anonymously, however this may limit our ability to provide services.

If You Do Not Provide Information

If you do not provide requested information, we may be unable to respond to your enquiry or provide services.

Complaints

If you believe your privacy has been breached, please contact us. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact

Floors By Nature (WA) Pty Ltd
sales@floorsbynature.com.au
(08) 9331 5004